When submitting a ticket make sure the following are filled..
|Step1: Location and Area||Technician need to know what school and what room the issue is in.|
|Step2: Select Problem Type||
to know what kind of problem your having (such as Laptops, Phones, Network
Connectivity, etc.) so we can assign it to the appropriate technician.
|Step3: Please Describe Your Problem||Please provide PC name (see Link if you don't know how), explain the problem and provide employee name and contact information so they can be reached.|
|Step4: Purpose||Let us know what
kind of issue it is. If you’re having problems in career tech select Career Tech. Issue in the cafeteria
select Child Nutrition. For other
technology problems select General
|Step7: Please Provide Information for Follow-Up Questions and Notifications||Select your name as a requester so if a technician cannot get in contact with the teacher they can talk to the next best thing. YOU!!|
|Step8: Action Taken||Let us know everything you attempted to fix the problem so the technician can be prepared when they come.|
|Step9: Attachment|| If you like you
can send a picture of the problem so the technician can see that there is in
fact an issue. (This is optional)
After you check and ensure that everything is filled out currently and click Submit. Your ticket will be assigned to the appropriate technician and they will contact you as soon as possible.
Click the Link to get to SchoolDude.